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FAQ

WHAT IS A DROIDTVBOX?

A DroidTVBox device is the best Android powered Kodi TV box to revolutionize the way you watch television, giving you access to unlimited video content. Whether you’re looking to watch Live channels, movies, TV series, kids programs or want to catch up on your favourite TV dramas from UK and USA, Europe, Pakistan and India and many other countries (optional premium services may be needed)

You can surf the internet, go on Facebook, play games, type up work (Free MS Office available from Play Store), use the box for presentations… the sky is the limit with regards to what you can do with your DroidTVBox.

You can take it anywhere you want and they work worldwide.

SHOULD I BUY A ANDROID TV BOX OR PORTABLE STREAMING TV STICK?

This is an easy question to answer and we always recommend you buy a Box simply because the hardware resources available to you in a Box. All the TV Box has superior processors and more RAM memory so media can be streamed in a much quicker and a smoother rate than with a stick. This means when you are streaming or downloading HD/4K content there is a less chance of buffering issues. However, a stick is more portable and practical. If you do not want a TV Box visible and want to simply carry it around in your pocket, then go for a TV Stick. However, to get the best for your money we always recommend TV boxes.

WHAT IS RAM, PROCESSOR AND GRAPHICS WHEN COMPARING?

There are few things to look out for when you are comparing our products. The three most important things are RAM, Processor (CPU) and Graphics.

RAM (Random Access Memory) is a temporary memory that our devices used to store data used to running programs like Kodi and apps. They do not store long term information in RAM but it is more like short term memory that can be accessed quickly. The more RAM it has the more information it can store without having to go back to the Hard Drive or Long term Memory. By having a larger RAM, devices can save time by not having to keep referring to the long term memory. This is VERY important when it comes to online streaming. The more RAM the Merrier.

Processor or CPU is the brain of our devices. They process all the information such as pictures, movies and sounds that you see. The GHZ (gigahertz) is how big the brain or processor is. The bigger GHZ it has the bigger the processor is. You also have to see how many CORES the processor have. If it has 4 CORE or 8 CORE that means it has 4 brains or 8 brains. So the Core refer to How Many brains or processors our device has. The processors are probably the most important component in our devices.

Graphics or GPU (graphics processing unit) is another circuit designed to accelerate the creation and processing of images (all graphics) so it can be displayed in a TV screen. All of our devices have DEDICATED graphics units which means the processor doesn’t have to do the graphics, as it has a separated dedicated unit to do this task. This means processor can spend more resources doing other important things. Graphics processing units manipulate image frames to get the best frame rate or to reduce buffering when you are streaming online content. This is very important to reduce buffering issues.

DO YOU GET INSTRUCTION MANUALS?

We send dispatch email with essential tips and all our help is built in to our unique Android tv buddy application. Hence there is no need for paper instructions.

WHAT IS LEIA?

Leia (formerly XBMC) is a media player developed to help stream online media such as high quality videos and music from all over the internet and bring them straight to your preferred device. The quality of these streams can range from 4K to 1080p Full HD, 720p HD or lower. You can personalise this with your own movies and tv series and there are many online tutorials on the internet on how t customise and make the most out of this great app.

CAN I USE AND INSTALL AS MANY APPS AS I LIKE?

Yes but in theory you only need 4 to 5 best apps. We have one of the best app stores in the world that picks out offical apps from Play store and some other selected best free apps and games.  It is one of the coolest apps in existence today and not available from any other seller.  It is fully legal and no apps are hosted by us.

WHY DO I NEED A VPN?

From 2017 many internet service providers are blocking streams to movies and tv series and live sports etc. Also it is better to protect your privacy. Without a VPN it is possible to find out what activity you use your device for. With a VPN your privacy is guaranteed and no one can monitor you and it also unblocks content that can other times get blocked. To bypass this block and keep your privacy safe, we suggest using a VPN (Virtual Private Network) with your device. It is always recommended to use VPN before using ANY FREE app to stream.  We have our own VPN app and you can subscribe if needed and it is only £3 a month as of (Sept 2020) and no contract, cancel anytime.

WHAT IS A VPN ?

A virtual Private Network is a network specifically designed to let users use the web securely and privately when they are connected to the web via these networks. To use a VPN, you must be connected to the internet first. When you are online, you can use an easy to use VPN software to log in to your private network. The internet is just like any other public place such as a park or a bus. A VPN is more like a private property or tinted car, no one will know where you are or who you are.

VPNs use encryptions technologies which are so unstoppable and secure that even people from North Korea or any other authoritarian countries can use it to communicate with the rest of the world.

WHAT AFTER SALES CARE OR CUSTOMER SERVICE IS PROVIDED WITH DroidTVBox?

We provide the highest level of customer service and technical support in the industry. We promise to take care of all of our customers and they do not have to be alone when facing problems. We are highly trained in customer support and we have over 6 years of experience in Android and Apple customer care. You can always reach us through our email and we always get back to our customers. Your emails may go to our spam folder so please be patient if it does.

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